JOSEPH W. GILMORE
3142 Waialae Ave
Honolulu, Hi 96816
(808) 226-1580
E-Mail: the-cne@hotmail.com
Objective:
I am a solid IT professional with broad experience and a proven track record; A senior IT management position with an opportunity to make a difference.
Qualification Highlights:
• More than 20 years of combined experience in mid to upper level management.
• Approaching 30 years as an IT professional specializing in networks, user support, training, and project management.
• Strong analytical and problem solving skills. Experienced with advanced IT test equipment.
• Bachelor’s degree from the University of Oklahoma included a thesis component.
• Outstanding interpersonal abilities; work well with individuals at all organizational levels.
• Strong communication, team building and customer relation skills.
Employment:
July, 2008-Present
Saint Louis School, Honolulu, HI
Director of Technology
This position requires extensive knowledge and experience in planning, implementing, and managing projects at all levels of the enterprise. Responsible for the overall direction of campus information services – both focused on the support of learning and scholarship and those focused on the support of administrative functions, as well as all network functions, including telephone provisions. Coordinates with other members of senior management to maximize the efficiency and availability of services offered, including access to educational technology in classrooms, to online education, to administrative functions, and to Saint Louis School’s local network and the Internet. Serve as an advocate for continuous development of student, faculty, and staff training, and for the use of high quality information systems.
• Establishes, plans, and administers the overall policies and goals of the information technology department.
• Analyzes the needs of departments and establishes priorities for feasibility studies, systems design and implementation to develop new and/or modify the company’s information processing systems.
• Acts as the interface between information staff and the School’s department heads and directors.
• Prepares a 5-year strategic plan and updates it yearly to take advantage of changes in technology and ensure alignment with the School’s strategic plan.
• Responsible for budgetary planning and oversight for IT Department. Provides planning input for the SLS budget.
• Procures major hardware, software and systems. Implements SLS IT procurement policies and negotiates with vendors.
• Develops and implements policies on use of SLS’ information network and systems.
• Develops and implements policies and procedures on provision of all desktop PC equipment.
• Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Tracks and monitors the problem to insure a timely resolution.
• Ensures compliance with all standards affecting the information systems.
• Work closely with the Institutional Advancement Office to actively seek grant and other funding to support other information components.
May, 2005-July, 2008
First Insurance Company of Hawaii, Honolulu, HI
Sr. Systems Analyst/Network Engineer
This position required extensive knowledge and experience in network operating systems (Windows, Linux, VMWare, and NetWare), infrastructure (layers 1-4 from physical to protocol filtering), and subject matter expert in all areas of Information Technology systems required by the business units as well as provide mentoring to junior staff. This includes SAN’s, NAS’s, NOS’s, hardware, cabling/fiber design, termination, and certification, IDS, firewalls, VPN’s, fiber switch configurations, IOS, monitoring tools, and protocol analysis.
• Orchestrated and installed new LANs/WANs.
• Lead engineer on new SAN project, Lead engineer on SAN clustering and HA project.
• Project Manager for high availability server clustering project (Novell NetWare).
• Organized and performed the maintenance and upgrades for existing SANs.
• Served as project lead, subject matter expert, and team member on many critical initiatives.
• Maintained Windows, Linux, and NetWare servers in a 24/7/365 environment.
• Developed and implemented training at the enterprise level for Novell iFolder.
• Developed team building skills among systems and help desk groups.
• Supervised personnel and vendors on various projects, and IT Intern program.
July, 2002-April, 2005
City of Lubbock, Texas, Lubbock, TX
Systems Analyst/Systems Administrator
This position required a highly unique mix of skill sets. The position was originally created to resolve a dispute between the City’s IT Department and Water Department over IT assets and funding. It required effective problem solving skills to bridge the communication gap between the departments as well as a complete set of IT infrastructure skills to be able to supplement the IT Department’s staff on other IT projects throughout the City, as a team member/leader and subject matter expert. Experience in this position extended from basic RS-422 SCADA networks to a redundant 35 mile SONET ring.
• Worked with other city engineers and the local police department on various computer forensics issues as requested.
• Lead Architect for modification and improvements to the existing SCADA system which controlled the valves and pumps along a 90 mile underground pipeline for the City’s water supply. The system utilized sets of redundant DEC Alpha servers, SCADAPak controllers, RS-422/485, multimode fiber, and 900MHz spread spectrum radio links. Also was the lead architect for the water reclamation SCADA systems and infrastructure in a highly corrosive environment.
• Recommended and designed IT function and post 911 security policies for the City of Lubbock Water Department to monitor the secure the movement of 85 million gallons of water per day over 90 miles. This encompassed the water supply for 300,000 residents and the resulting sewage treatment, cleansing, and proper discharge as well as the testing and quality control labs and equipment).
• Project Manager/Architect for wireless portal project utilizing a Wireless Distribution System for passenger use at Lubbock International Airport.
• Designed and implemented Linux desktop migration strategies for moving from Microsoft Windows environments.
• Consulted with City IT Director about directions, recommendations, and new technologies.
• Project Manager/Architect for City’s SONET update project.
• Key in personnel problem resolution management between IT and Public Works Departments.
• Supervised and trained personnel and vendors on various projects.
April, 2002-Present
Gilmore Consulting Services, LLC, Honolulu, HI
(Occasional evening/weekend)
This is a catch-all for any consulting work for clients and former customers for monitoring and off hour support of their technology, networks and infrastructure. It requires an understanding of the customer’s needs and market to be able to help recommend technology paths, solutions, and budgets.
• Designed, and installed LANs/WANs for public school systems throughout the Southwest region of the United States.
• Developed individual training periods tailored to customer’s technology needs.
• Organized and performed the maintenance and upgrades of multi-platform LANs/WANs with minimum down time.
• Consulted with district technology directors and their staff on directions, recommendations, and new technologies.
• Served on several major district technology committees.
• Contributed to Novell’s product development (DeveloperNet) at Novell, Inc. Provo, UT.
• Designed and implemented remote monitoring of file servers and routers throughout the region.
• IBM Certified Solutions Expert for SV, and Integration for NetWare.
April, 1992-March, 2002
Smart Technologies, Inc., Oklahoma City, OK
Sr. Network Engineer/Part Owner
This position was critical to the success of this startup venture in 1992 as the technology anchor to the team/business. In the business plan, it was imperative that the person filling this position establish and maintain a high level of technical proficiency, integrity, and customer confidence. Responsible for training staff, customers, designing and architecting complete technology solutions for school districts, troubleshooting issues at all seven layers of the OSI model, as well as providing input on business functions.
• Designed, and installed new LANs/WANs/TelCom for public school systems (234 LANs/WANs, 649+ servers). For many districts, these were their first campus wide networks (1990’s).
• Company technical architect/technical respondent to the press.
• Designed training periods and taught IT courses based on customer needs.
• Trained engineers and end users on various network technologies and applications.
• Managed personnel and various projects.
• Supervised service department, staff engineers and technicians.
September, 1978-September, 1998
US Army, (Controlled from ARPERCEN), St. Louis, MO
Captain, Target Acquisition Platoon (detached) Commander/Various
Within several years of entering the U.S. Army as a private, I completed Officer Candidate School and was sent to Ft. Sill for the U.S. Army Field Artillery Officer Basic Course. Over the next 17 years, I was assigned to many different posts including nuclear capable units, target acquisition commands, division commands, and training and doctrine command. As an officer, I was consistently rated in the 97th percentile of all officers in my grade.
• Managed and trained up to 35 personnel with 5 direct reports.
• Provided expertise and assistance to the U.S. Army 10th Mountain DIVARTY to help prepare the division for the Panama invasion (Operation Northern Sword).
• Provided expertise to U.S. Army Field Artillery School TRADOC (Training and Doctrine Command) as Program Manager for the Field Artillery Officer Advanced Course.
• Provided expertise and support for several nuclear capable field artillery units.
Education:
1977 Eastern Michigan University, Ypsilanti, MI
(unrelated major).
2002 University of Oklahoma, Norman, OK
(Capstone project/thesis, “Computers, Networks, and K-12 Education”).
IT Certifications:
U.S. Army (IASO): Information Assurance Security Officer Certification (Ft. Gordon, GA) (2007).
BindView: Certified Security Administrator (2006).
Novell: Certified Novell Instructor (CNI), Master Certified Novell Engineer (MCNE), Certified Directory Engineer (CDE) (1995-2003).
Linux Professional Institute: Level I (2004).
Cisco: CCNA/CCDA/WIFI (2000).
CompTIA: Certified Technical Trainer+, ITProject+, A+ (1992-2002).
IBM: SV NetWare Integrator (Oracle), Certified Fiber Terminator (Various).
I have also received a variety of other certifications from Microsoft, Hewlett Packard, Leviton, and others.
Commendations and Accolades:
“Thank you very much for generously donating your time, energy, and sweat in support of the Hawaii 3R’s project…” -U.S. Senator Daniel K. Inouye (Letter of recognition-2007).
Recognized by the Edmond Public Schools for, “…his generous contributions of expertise, time, and talent…” -Department of Technology and Information, Edmond Public Schools, Edmond, Oklahoma (Certificate of Recognition, speaking to training, design, and implementation-2000).
Officially commended by the U.S. Army 10th Mountain DIVARTY Commander for “outstanding service and contributions” during Operation Northern Sword. (Official Commendation Certificate-1988).
Officially commended by The City of Lubbock Water Treatment and Production Superintendent for, “outstanding contribution toward customer service…” This was especially rewarding for me because the position that I filled at the city was originally created from a large and bitter rift between the IT Department and the Water Department. (Official Commendation Letter-2003).
“The technical expertise of Mr. Joseph W. Gilmore greatly facilitated the preparation of this manuscript.” -Dr. Richard M. Hyde “Microbiology and Immunology”, Third Edition (referring to issues with his network and software) (from the preface of the book-1982).
“The high availability intranet work that Mr. Gilmore has designed and provided for our company has been the most reliable and seamless high availability intranetwork that we have ever had. In the last 2 years, we have not had a single network disruption”. -Mary Duncan, CPA, Sleighter & Duncan (1995).
Salary history and references available upon request.